Mastering Accountability: Using Low-Inference Notes to Counter the 4Ds

10 different types of analysis that can be used to increase accountability and improve performance

Accountability is critical to driving improvement and achieving outcomes. However, it is human nature to sometimes avoid accountability. We refer to the 4Ds—Deny, Deflect, Defend, and Diffuse— as common strategies to sidestep responsibility. 

 Low-inference notes can be a powerful tool to counter these tendencies. '