From Compliance to Ownership: The Power of Redirecting Questions

Answering a posed question is not always the best solution. Use a "punt" instead.

It’s back-to-school PD season. Handbooks, procedures, and practices are rolled out to staff with perfectly manicured slide decks featuring a few turn-and-talks. Naturally, questions come up.

It’s instinctual to want to answer these questions immediately. However, this may not be the most effective response, as it positions the leader as the sole keeper o…